Customer Service Outsourcing

Overview

Companies are outsourcing customer service processes to focus on core business competencies and operations. In addition, cost reduction, declining in-house capabilities, and increased demand for customer support channels are driving outsourcing of customer service.

The WebWings BPO Customer Service Outsourcing practice provides a consistent customer experience across all channels of customer support through customized solutions, right sourcing and continuous training. We leverage our Global Delivery Model and state-of-the-art technology to reduce the overall cost of operations. Our impetus on hiring, training and quality ensures that we incorporate customer service into processes.

Overview of Customer Service Outsourcing Offerings

HI-TECH / MANUFACTURING
  • Returns Authorization
  • Claims Management
  • e-commerce Support
  • Product Authorization and Renewals
  • Technical henpdesk Support
BCM
  • Enterprise Resiliency Helpdesk
  • Retail Banking Enquiry Support
  • Mortgage banking Enquiry Support
  • Collections and Portfolio Management
  • Segmentation:Home,Equity and Auto Loans
Retail / Media
  • Online Account Setup and Activation
  • We Hosting Authorization Services
  • Local listing Up-Selling
  • Application Management - Technical helpdesk
CSP / Telecom
  • Broadband technical Support
  • Billing and Fulfillment
  • Order Provisioning and Assurance
  • Cable Protection Management
Social Media
  • Presence management
  • Response management
  • Social reporting / analytics
  • Community management
  • Advocate management